How much do you charge for shipping?
We do not charge you anything for shipping. All our products ship free in the US. You can find the details on our Shipping Policy page.
How long does shipping take?
The delivery time varies by product, and the estimated delivery times are shown on the product pages. Most of our products arrive in 3-5 working days; however, these are estimates only, so please allow 2 weeks for delivery. We will send you a tracking number when we ship your order, so you can track your shipment. You can find the details on our Shipping Policy page.
Can I cancel my order?
If you need to cancel your order, please send an email to email@example.com, and we will attempt to cancel your order if it has not yet been processed. If the order has been processed, we will send you a return label instead.
Can I change my order?
Once your order is placed, unfortunately, you cannot change your order. However, if you send an email to firstname.lastname@example.org, we will attempt to cancel your order if it has not yet been processed, and you can create a different order. If the order has already been processed, we will send you a return label instead.
What’s the return policy?
If you are not satisfied with your purchase for any reason, you can return it within 30 days after receiving it. Please send an email to email@example.com to start the process. You can find the details on our Returns Policy page.
Can I track the delivery of my order?
We will send you a tracking number when we ship your order, so you can track your shipment.
What happens if my order is lost in transit?
If your order is lost, please send an email to firstname.lastname@example.org, so that we can track it down for you. If we cannot deliver your order to you within 2 weeks of when you placed the order, you can choose to receive a full refund, or if the products you ordered are in stock, you can choose a replacement instead.
How do I use a Cribsi gift card?
Simply shop for your items and add them to your cart. When you checkout your cart, enter your gift card number on the payment options page and complete your purchase.
What is the option to pay in installments on ShopPay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
* Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.
What if I make a return on a purchase made through Installments with Shop Pay?
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
Have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.